Support
Support that respects the fact you can't pause a service for fixes.
Tills go down during rush, not at Friday midnight. Here's exactly how the help side works and how quickly to expect it.
Phone supportPriority daytime support in covered cities. Call the same number you booked the demo on. | 0300 123 4567 | |
Quick technical questions, screenshots, and troubleshooting go fastest this way. | WhatsApp line | |
Email escalationFor bugs, data reconciliation, or hardware swap requests requiring paper trail. | support@pospakistan.com |
What goes beyond call centers
Onboarding, swaps, and tax guidance.
Training & onboarding
Staff training in English on opening day plus a follow-up session a week later when the team's capacity flattens.
Hardware swap coverage
Screenshot the fault, send it over, and a replacement printer/terminal/reader goes out via courier or on-site resident. No third-party service center runaround.
FBR & tax assistance
If a registration or rate adjustment is needed, we guide it — not sell it. Provincial authority interfaces stay in sync with your branches's change history.
Quick-start resources
First-principles manuals that help immediately.
Start with these three pages — each is short, diagrams included, and printable.